Privacy Policy
Last Updated: 12/07/2026.
Welcome to Ticky ("we," "our," or "us"). Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you use our website (ticky.gg), add the Ticky bot to a Discord server, or otherwise use our services (collectively, the "Services").
1. Information We Collect
We may collect the following types of information:
Server & Account Information: When you add Ticky to a Discord server, we collect the server ID, server name, and the channels, roles, and teams you configure for Ticky to use.
Knowledge Base Content: The articles, FAQs, and other documentation you write or upload for Ticky to reference when answering support tickets.
Ticket & Conversation Data: The content of support tickets and messages exchanged with Ticky, including member Discord usernames and IDs, so it can generate answers, ask clarifying questions, route tickets to the right team, and save transcripts.
Contact Information: Your name and email address when you reach out to us through our contact form or by email.
Usage Data: Browser type, IP address, device information, pages visited, and actions taken on our website.
Cookies & Tracking: We use cookies and similar technologies to improve user experience and analyze site performance.
2. How We Use Your Information
We use collected data to:
Operate Ticky's support features, including instant answers, multi-turn triage, escalation, and custom team routing
Improve answer quality based on feedback you and your members provide
Save and provide access to ticket transcripts
Communicate with you about your account or in response to inquiries
Maintain security, including guardrails against prompt-injection and abuse
Comply with legal requirements
3. How We Share Your Information
We do not sell your personal information.
We may share limited data with:
Service Providers: Third-party vendors, such as hosting and AI-processing providers, who help us operate Ticky.
Legal Requirements: If required by law, regulation, or legal process.
4. Cookies and Tracking
We use cookies on our website to enhance functionality and analyze usage. You may disable cookies in your browser, but some features of the site may not function properly.
5. Data Security
We implement reasonable security measures to protect your data, including guardrails designed to keep Ticky from being manipulated into revealing information it shouldn't. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute safety.
6. Your Rights
Depending on your location, you may have rights to:
Access, update, or delete your personal data
Request deletion of your server's knowledge base or ticket transcripts by contacting us, or by removing Ticky from your server
Opt-out of marketing communications
Request a copy of the data we store about you
7. Third-Party Links
Our site may contain links to third-party websites, and Ticky operates within Discord, which has its own privacy policy governing platform-level data. We are not responsible for the privacy practices of these external services.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
📧 hey@ticky.gg
💬 discord.gg/heyticky