Support that doesn't make your community wait

Ticky is an AI support bot built specifically for Discord communities — it reads your knowledge base, answers tickets the moment they're opened, and knows exactly when to bring in a real person.

Add to Discord

New ticket
opened in Discord
Ticky
reads your knowledge base
Answered instantly
~87% of tickets
Routed to a team
~13% of tickets

About Ticky

Founded to solve one problem: Discord support that doesn't scale. Most communities either leave members waiting in a queue or dump every question on volunteer staff. Ticky reads your knowledge base and answers tickets the moment they're opened — and only loops in a human when it's genuinely stuck, so your team spends time on the tickets that actually need them. 

Founded to solve one problem: Discord support that doesn't scale. Most communities either leave members waiting in a queue or dump every question on volunteer staff. Ticky reads your knowledge base and answers tickets the moment they're opened — and only loops in a human when it's genuinely stuck, so your team spends time on the tickets that actually need them. 

Founded to solve one problem: Discord support that doesn't scale. Most communities either leave members waiting in a queue or dump every question on volunteer staff. Ticky reads your knowledge base and answers tickets the moment they're opened — and only loops in a human when it's genuinely stuck, so your team spends time on the tickets that actually need them. 

0%
Tickets resolved without a human
0.0s
Average answer time
0%
Answers cite a real KB article
0 min
Time to get a server live
Bitzer
Bitzer
Solo founder
I'm not really a "startup founder" by trade — most of my career has been as a video editor and producer for YouTubers and streamers, and these days I also do web design at a local company. Somewhere between computer classes back in middle and high school, I never really stopped wanting to build things instead of just editing them. Ticky came out of watching the creator communities I worked in, over and over: someone asks a simple question, it gets buried, and it just sits there until a mod who's busy (or asleep) eventually gets to it. Nobody was ignoring people on purpose — there just wasn't anything actually working the queue. So I built the thing I kept wishing those servers had.
Bitzer
Bitzer

Driven by Purpose

What we believe, and what we're building toward

We believe AI support should feel like a genuinely helpful teammate, not a wall between members and real help. Our goal is support that's instant, accurate, and human exactly when it needs to be.

Our Mission

We're on a mission to give every Discord community support that doesn't make members wait. Ticky answers from your own knowledge base the moment a ticket opens, so your team can focus on the tickets that actually need a human.

Answers instantly from your own knowledge base

Escalates only when it's genuinely stuck

Our Mission

We're on a mission to give every Discord community support that doesn't make members wait. Ticky answers from your own knowledge base the moment a ticket opens, so your team can focus on the tickets that actually need a human.

Answers instantly from your own knowledge base

Escalates only when it's genuinely stuck

Our Vision

We envision every community — no matter its size or budget — having support that feels instant and trustworthy, without needing a 24/7 volunteer staff to make it happen.

Make great support accessible to every server

Keep humans in the loop where it truly matters

Our Vision

We envision every community — no matter its size or budget — having support that feels instant and trustworthy, without needing a 24/7 volunteer staff to make it happen.

Make great support accessible to every server

Keep humans in the loop where it truly matters

Help & Support

Frequently asked questions?

Answers to the questions we hear most before a server adds Ticky.

How long does setup take?

Most servers are live in under ten minutes. Write a few knowledge base articles, run one command, and Ticky starts answering.

Every server's knowledge base and tickets are fully isolated — nothing is shared across servers, ever.

You get real AI answers and unlimited tickets, forever, with one support team. Upgrade only if you need more teams or smarter routing.

It only answers from what you've written — no guessing. If it's not confident, it asks a human instead of making something up.

Yes — configure its tone, its escalation keywords, and which teams handle what. It answers strictly from your knowledge base, nothing else.

No — Ticky runs on our infrastructure. Nothing for you to configure or pay for separately.

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Give your community better support, starting today

Write a few articles, invite Ticky, and let it start answering your tickets — free to use, no credit card needed.

Add to Discord

Bg Line

Give your community better support, starting today

Write a few articles, invite Ticky, and let it start answering your tickets — free to use, no credit card needed.

Add to Discord

Bg Line

Give your community better support, starting today

Write a few articles, invite Ticky, and let it start answering your tickets — free to use, no credit card needed.

Add to Discord