Introducing Ticky: Discord Support That Never Sleeps

Announcing Ticky

Today we're launching Ticky, an AI support agent built specifically for Discord servers. Ticky reads your knowledge base, answers support tickets the moment they're opened, and loops in the right team when it genuinely can't help alone.

Why We Built This

Every growing Discord server eventually hits the same problem: too many repeat questions, not enough moderators to answer them around the clock. Existing ticket bots log conversations, but none of them actually answer. Ticky does.

"We wanted something that felt like adding a very fast, very patient team member — not another dashboard to babysit."

— The Ticky Team

What's Included at Launch

• Instant answers sourced from your own knowledge base

• Multi-turn triage that asks clarifying questions before answering or escalating

• Custom team routing, so tickets land with Support, Billing, or any team you define

• Full transcripts, saved automatically for every conversation

• Built-in prompt-injection guardrails to keep the bot on-topic

Getting Started

Ticky is live now with a free plan for servers just getting started, and paid plans for teams that need more support seats and advanced routing. No migration, no lengthy onboarding — add it to your server and it's answering real tickets the same day.